FAQ

Frequently Asked Questions

Ordering Issues

  1. What’s the price for baby shower invitations?

You can see the price when you choose quantity in the order forms. The more you order, the lower price you will get. If you order more than 100 invitations, it costs 0.69$ each. Our price includes baby shower cards and free matching envelopes. In addition, we will print your address on the envelopes for you.

  1. Can I customize the invitations as I want?

Yes, you can customize the color, wording and fonts on the cards as you want for free. For example, you want the background color blue, please write this request in the form of “Special Instructions” when you place the order on our website. You can also use your own wording, please fill it in the form of “use my own verse “. In addition, we can print any language as long as you provide us the wording through email.

All customizations will be reflected on the e-proofs, and we will send them to your email box for you to preview and confirm.

  1. Can you print English and foreign language on one invitation?

Yes, we can print your invitations in a foreign language, as long as it uses the English alphabet. If your foreign language does not use the English alphabet, please e-mail us and we will let you know how to go about ordering your invitations.

  1. Can I change the color or size of an invitation you show?

The price is for the size of the invitations which shown in the photos, but you can change the color of the font and pattern free. If you want change the size of the cards, please e-mail us or call us and we will give you special pricing.

  1. What is your minimum order?

Our minimum order is 10. Order less than 10 will need to pay $20 overseas shipping fee.

  1. Can I order through phone call?

Sorry, we only accept online orders if it’s the first time you order from us. If you are a return customer, you can call us or email us about the new order you want. There is a lot of information need to be completed through online order system including invitation verse, shipping address and so on. It’s convenient and safe for yourself to spell these personal information and write them down.

  1. Can I make changes after I summit the order?

Yes, of course you can. You will get a confirmation letter from us and you can tell us to make any corrections you want. All revisions are done fast and free. Updated e-proofs will be sent to you for you to re-check. We won’t print your order until you send us the approval of printing your cards.

  1. How to cancel my order?

You can cancel your order before we print it. You can notify us through emails or phone calls. We will refund you all the money within 5 work days as long as you have not confirmed your order and told us to print.  

  1. Will you rush my order?

Of course we will. Please write this request when you place an order. You can also send us emails or call us to rush your order. Be sure to check and confirm proofs in time. We can’t print your order without your confirmation. The sooner you confirm the e-proofs, the earlier you can receive your order.

  1. Can I add photos on the cards?

Yes. You need to provide us photos clear enough, we can print them on the cards free of charge. You just need to email us your photos.

 

Shipping Issues

  1. What’s your shipping policy and when will I get my orders?

We provide free shipping to US, UK, A part areas of CA and AU as well as some other countries. As long as you order more than 10 cards, you can enjoy free shipping.
After you summit order, we will email you proofs of cards in 24 hours. After you preview and confirm everything, we will print. The printing and shipping take 5-6 business days in total.

  1. Will the order need a signature?

Yes. We use UPS, FedEx and DHL to deliver orders. To make sure package arrive safely, please be sure there is someone to sign your package. After we ship out your cards, we will email you the tracking info. You can track your item through the tracking number on the website of the shipping company.

  1. What payment methods do you accept?

We only accept payment through PayPal, pay pal accepts Credit Card, Visa, Master Card and other bank cards. PayPal is our default payment system. If you don’t have a pay pal account, you are suggested to create a temporary paypal account on our website when you pay for the order. And then you can use your bank card to pay for it. In this way, the payment was taken from your bank card to your paypal account and then to our paypal account and in the whole process, paypal plays the role of third party payment which guarantees the safety of your payment.

  1. Can I ship to P.O. Box and APO/FPO addresses?

We are sorry but we need your physical shipping address so that there is someone sign for the package. We don’t ship to any military addresses.

  1. Can I track my order after it is sent out?

Yes, after we have shipped your Order, you will receive the tracking number to follow your Order while enroute to you. This tracking information will be maintained in your paypal email and instructions on how to access this information will be sent to you with the tracking number.

  1. If I am not happy with the order, can I return?

If you are not happy with it, please email us within 72 hours after you sign the package. We will try our best to solve your problems. We may reprint or refund. You are not suggested to return them back as they are useless to us and it will cost you a lot of money to ship back as we are located in China.

  1. Why is your price lower than else?

We set up factory and customer service team in China. Competitive resource allow us to provide more profits to our dear customers.

  1.  What’s the turnaround?

After you place the order, e-proofs will be sent within 36 hours on our workdays(Mon-Fri). After you confirm and tell us to print, it will cost us one or two work days to print and ship. Usually, once we ship out the package, you will receive them within 3 work days. Basically, you can get the package within 5 work days after you send us the approval.

If you have any other questions, please don’t hesitate to contact us.

 

 


invitesbaby © 2003-2017 - InvitesBaby - All Rights Reserved.